Featured Speakers:

 Jacque Lim
Jacque Lim
Head of Assistance
International SOS
 Marcelo Wesseler
Marcelo Wesseler
CEO
SingPost eCommerce
 Siu Yow Wee
Siu Yow Wee
Director Passenger Service
SMRT Corporation

Creating a 360 Degree Strategy for Exceptional Contact Centre Performance

The Contact Centres Asia will provide a platform for senior experts from the contact centre industry to discuss the customer journey, how social media is driving innovation, Data analytics, Cloud and more! Debate the self-service makeover-Optimization of multi-channel platforms, reduce employee churn & return with concrete ideas to drive your company forward!

Join your industry colleagues at the 6th Annual Contact Centres Asia to ensure you are at the forefront of Contact Centre trends and capitalise on sessions deriving the experiences of successful Contact Centre operations and technology, allowing you to select the right strategy for you and your business.

NEW FOR 2015:

  • BRAND NEW CASE STUDIES: From the first commercial enterprise in Myanmar- Ooredoo and Emirates on their 100% virtual contact centre
  • INTERACTIVE ROUNDTABLE DISCUSSIONS: Designed to get you talking! Maximise your contact centres productivity by discussing the challenges affecting you channel of choice- single platform, multi-channel or omni-present
  • 3 UNMISSABLE WORKSHOPS focusing on data analytics, leadership development and social media for customer engagement
  • POWER KEYNOTE and state of the industry address- get to grips with the future of Asian contact centres here

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