Confirmed speakers include:
Dr Catriona Wallace
Managing Director
callcentres.net
Patricia Neo
Senior Director for Asia Pacific, Customer Contact Centres
Starwood Hotels & Resorts
Craig Lee
Head of Customer Experience
Emirates
Graeme Baker
General Manager Customer Service Centres
Westpac
Lulu Espino Ng
Site Operations Leader Asia Regional Operations Centre
Western Union Financial Services
Testimonials
“Timely and provocative.”
Nestle
“Informative and aseful.”
Bumiputra Commerce Bank
“I got real value from the speakers; so worthwhile.”
Bupa Australia
“Extremely valuable, picked up some great insights and ideas to take back to my work environment.”
Vodafone
“Well organised, very professional - absolutely stunning!”
Nedbank Ltd
“Well run event with successful leaders willing to share their ideas and absorb practical, useful information.”
The Customer Service Advantage
“I took away several key ideas to implement at my company.”
Match.com